Complaints procedure
I am committed to providing a professional, ethical, and effective counselling service. If at any point you feel dissatisfied with any aspect of the service you receive, I encourage you to raise your concerns.
Raising a concern
In the first instance, please raise your concern directly with me using the contact form. I will make every effort to listen to your feedback, take it seriously, and work toward a fair and timely resolution.
What happens next
I will acknowledge all complaints promptly and handle them with discretion and respect. My aim is to resolve matters informally where possible, through open and honest communication. Where a complaint requires further consideration, I will provide a written response within a reasonable timeframe.
This procedure will be reviewed and updated periodically.